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(1) stars
The staff here are so incredibly rude. I am apparently inconveniencing them by asking for the status of a repair for a huge water leak in the wall from a maintenance request a week ago. I have been unable to use my new washer and dryer and still going to the laundromat. The girl slammed the phone in my ear because I asked her to stop speaking over me in the conversation, she just kept telling me I have to wait for someone to call me back. The maintenance request is still unresolved. |
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(5) stars
I've been at this Ascend property for a little over 2 weeks and had an urgent maintenance request. Ken was sent and was able to unclog my kitchen sink and stop it from leaking in no time at all. He was professional, polite and explained what he was doing every step of the way. This was a great experience. |
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(5) stars
I want to thank Ken with the maintenance team for doing such an amazing and professional job today fixing my hot water heater. Ken was so friendly and courteous, but most of all fast and accurate. Ken got us back up and running in no time. You really saved us Ken! Ascend really has a great asset with him, give this man a raise!!! |
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(5) stars
I had a great experience with the technician Dustin. He was very informative, communicative, and helpful throughout the entire process. He took the time to explain what was going on and made sure everything was taken care of properly. You can tell he really goes the extra mile to make sure the job is done right. Highly recommend his services. By far the best technician I’ve had. |
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(1) stars
I hired this property management company to manage my rental, but ultimately had a disappointing experience. Communication was inconsistent, and I encountered issues during the eviction process that led to unexpected costs. One major concern was how they handled tenant placement—they did not conduct a thorough screening and never consulted me or gave me the final say before moving someone in. It felt like they rushed the process just to fill the vacancy quickly. As a result, the tenants they placed never paid rent—only the initial deposit when they moved in—which led to serious financial losses. This is a large company, and in my experience, they seemed more focused on profit and moving quickly than on acting in the best interest of me as a client or the long-term well-being of my property. When I decided to terminate the service, they provided a termination agreement that included restrictive language preventing me from sharing my honest experience. I asked for that clause to be revised, but they declined and instead offered a financial incentive to sign it as-is. I chose not to accept the offer or sign the agreement, in order to preserve my right to speak openly. I strongly urge future clients to stay alert when dealing with this company. In my experience, they did not prioritize client interests and made decisions that ultimately caused more harm than help. Read all contracts carefully, ask direct questions about their processes, and don’t assume they’ll put your property’s needs first just because they’re a big name. |
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(5) stars
Ascend Property Management has been managing my rental properties for years and I couldn't be happier with their services. They are reliable, trustworthy, and always go above and beyond to ensure that my properties are well taken care of. I would highly recommend them to anyone in need of property management services. 5 stars! |
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(5) stars
Ascend Property Management has been managing my rental property for over a year now and I couldn't be happier. They have taken the stress out of being a landlord and have been able to find great tenants for me. I would definitely give them 5 stars! |
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(5) stars
I have been using Ascend Property Management for several years now and they have consistently provided excellent service. Their team is always prompt in addressing any issues that arise and they have helped me maximize my rental income. I give them 5 stars for their top-notch service! |
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(5) stars
I have had a great experience working with Ascend Property Management. They are always professional, friendly, and efficient in handling any property management issues that come up. I would definitely give them 5 stars for their exceptional service. |
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(5) stars
Great experience with Ascend Property Management! They were very professional and responsive to all of my inquiries. I highly recommend them to anyone looking for property management services. |
As of today I stand CORRECTED and have to eat my words, from my frustration I have a moment of clarity as Ascend pretty much catered to me to get me in a place. They got me in a place in 2hours from talking to Stephanie as I was not the most enthused tenant they made it pivotal point to get me in a place today being the previous apartment was not available. This tenant stands corrected as of by closing day i have a place in a great area and the apartment is spotless smelled and look very clean and well maintained. This company deserves a applause for the integrity that displayed dealing with me. THANK YOU TO ALL THE STAFF AND STEPHANIE for a STAND UP JOB!!!