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Im not sure why there are so many negative, reviews I've had nothing but great experience with this company. Signing up was easy and helpful especially as a new business owner. I've never had issues with them processing payments. They do their best to support outside payroll, like retirement and insurances etc.... Customer service wise I spoke with a lady named Katie and she was a pleasure to speak to, dealing with money related issues can be stressful but she was able to make everything simple for me. I'm glad a company like this exists.

The reviews say all that needs to be said. RUNNNNNNN! Stay away from Paychex at all costs, you have officially been warned!!!! Paychex is completely incompetent. The situation gets even worse when there are consistent payroll errors that are beyond negligence. The payroll errors on a constant basis from their dysfunctional team making mistakes that are beyond negligence. What’s far more concerning is when the mistakes are brought to their attention they are not acknowledged and they adamantly refuse to resolve the issues. The lack of accountability, ownership, or professionalism is appalling. They rather embrace excuses then find solutions. Paychex has no remorse for any damages. Do yourself a favor and stay far, far away.

Review for Paychex I would give zero stars if I could I’ve been a customer of Paychex for over seven years, and I can confidently say that their service has been incredibly disappointing. Over the past year alone, we’ve had more than ten different representatives assigned to our account, which is not only confusing but also frustrating. Their payroll processing is consistently riddled with mistakes, and getting in touch with customer service to resolve issues is a nightmare. I've spent an average of 30 to 40 minutes on hold, only to find that the representative on the other end often can't answer my questions or resolve my concerns. The level of service is, frankly, unacceptable. Moreover, Paychex has a habit of withdrawing fees from our account without any prior notice, and they rarely provide updates regarding important information that affects our business. Trying to manage payroll and benefits with them has been a logistical nightmare. For instance, I paid for a time accruing service for my staff, but they continued to deduct funds from my account without ever providing proof that the service was being rendered on the employees' pay stubs. Every time I attempt to speak with someone about these issues, I am met with rudeness and a lack of knowledge from the representatives. Today was the final straw for me. I’m officially switching to another company. If you're in business and considering a payroll service, do yourself a favor and look elsewhere. Paychex is not worth the headache.

I should be on their payroll given the fact that I am essentially an honorary employee of theirs at this point. They have called me maybe 4 times over the past 3 years to process payroll. I evidently have a "Payroll Representative" who is supposed to do this once every 2 weeks. Since that "representative" never calls me, I have to call them. Since that "representative" has not once over the past 2 years been available (without fail, direct to voicemail), I now wait 20+ minutes every other week to process payroll with a complete stranger.........who 50% of the time hits me with the classic "ummm we're not seeing you as an authorized user?" I am quite literally the only employee at my company. if it somehow gain the saint-like patience to extract myself from them, i will.

Customer service is mediocre. They assign you a rep that never answers your messages. When you call, you're on hold for 20+ minutes. We had an EXCELLENT rep at the beginning (Chris Knight), but then we were passed up to someone new who has never answered any type of communication. Her supervisor (Farron Evans) was made aware, but nothing was done and he never contacted us either. Overall, communication and accountability are lacking. I just called and got hung up on after 24 minutes on hold.

At this rate, run. There appears to only be one individual at the company who cares to respond and that's Michelle Vian. It almost seems like while going through implementation they want to be responsive and then once you're onboarded and have questions they disappear. I've literally been asking them to help me pay my contractors for over a month with no assistance. If we have to keep paying them outside of paychex, what is the point of having paychex. It's actually a joke and I am definitely going to start looking elsewhere. Truly disappointed in this company.

I ended services over 2 years ago with these guys due to lack of good customer support, rising fees and overall unhappy with their service for numerous reasons, including payroll delays and hidden surprise fees. They've asked me to respond in email to unsubscribe several times and continue to send harrassing calls despite promising I've been removed from their call list. Today was the most recent unwanted call. Yuck. Get it together. This company is not needed. Your own bank can get you setup payroll for cheaper and with better service.

I have been using Paychex.com for years and have never been disappointed. The platform is reliable, secure, and makes payroll processing a breeze. Their customer service team is also very responsive and helpful. 5 stars all the way!

I have had a great experience with Paychex.com. Their website is easy to use and their customer support team is always available to assist with any questions or concerns. I highly recommend them and give them 5 stars.

Paychex.com has completely streamlined our payroll process and made it much easier to manage employee benefits. The platform is intuitive and the reporting features are very helpful. 5 stars for sure!

Paychex.com has been an essential tool for managing payroll and HR tasks for my small business. The platform is user-friendly and the customer service is top-notch. 5 stars!

I have been using Paychex.com for several months now and I am extremely satisfied with their services. The platform is reliable and easy to navigate, making payroll processing a breeze. Definitely a 5-star rating from me.