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Dear Guest Relations, I recently visited Universal Epic Universe and would like to share my feedback regarding the experience. First, I would like to say that the park is visually impressive. The theming and design of the different lands are beautiful and clearly very well crafted. However, despite the impressive aesthetics, the overall guest experience did not meet expectations considering the very high ticket price. Most attractions had extremely long wait times, frequently exceeding 2 to 3 hours. As a result, we spent more than half of our day simply standing in lines rather than enjoying the park. Additionally, the main attraction of the park was closed during our visit, and there was no clear notice provided beforehand, which was very disappointing. Many rides were also experiencing delays or operational issues, and there seemed to be little staff support or communication to help guests understand what was happening. Another concern is that each themed land appears to have only two or three attractions, which limits the number of activities available and contributes to overcrowding and long queues. Considering the high ticket price, the amount of entertainment and accessibility to attractions does not seem proportional. Unfortunately, the experience did not feel like good value for money. I hope this feedback helps improve the guest experience in the future.

This park is spectacular, especially at night. I've been to Paris twice and after Epic, I might count a third time, as it's so well done, including the food (Café L'air de la Sirene), that I was amazed. Dark world at night is really cool, but some might find scary (it fits I guess). And Das Steakhaus is great, both food and decorations. How to train your dragon world might seen childish, but it's really fun. But my favorite is, without doubts, Nintendo World. It does feel like you're inside the game, it's surreal. If you have the Mario band, you can collect coins and unlock a secret ride, which I just discovered 5min before park closing... The downside is of course the waiting times. As everyone wants the same thing at the same time, all rides get packed minutes after park opening. If you can arriver early, go straight to Mario Kart and then to DK coaster. Then, rush to Harry Potter, which is the best Harry Potter simulator in my opinion, or leave it to park closing. Even single rider here can take more than 1h. Stardust Racers is fantastic and there's single rider lane here, should be super fast. Frankenstein had the single rider line opened and we had 1 person in front of us. But the werewolf coaster took us 1h to ride... And was a bit underwhelming. Lastly, the park closing show at the fountain in front of Helios was a deception. I mean, it's nice, but after you saw the one at Universal Studios, this one is below average at best. Universal, please, you can do better.

It’s going to take a while to calm down — either that, or they need to figure out a way to reduce the lines or queues. I don’t know whether fast-track guests get set time slots, or whether they’re able to go on rides three or four times while the rest of us stand in the regular queues like lemons. Either way, that part is far from epic. I’ve now done all four Universal theme parks, and unfortunately this was my least favourite due to the length of the waiting times. What I did like, though, is that two of the rides were among the best I’ve been on at any theme park in recent memory. The rides that truly took my breath away were Monsters Unchained: The Frankenstein Experiment and, of course, Harry Potter and the Ministry of Magic. I managed to ride Frankenstein twice, though Ministry of Magic was the best — even if the wait of around four hours left a bit of a sour taste. We also had time for the Stardust Racers roller coaster, where I noticed the hidden Easter egg of the Flux Capacitor — a nice tribute to the classic Back to the Future ride, which is no longer at Universal Studios. Super Nintendo World looked epic, although the Mario Kart ride wasn’t really for me, and we unfortunately ran out of time to explore How to Train Your Dragon. Although visually stunning and home to two of my favourite rides, Epic Universe scores lower for me than both Islands of Adventure and Universal Studios, mainly due to the lack of organisation and ability to manage the queues effectively. I’m sure it will improve; however, as someone coming all the way from the UK, I doubt I’ll be back often enough to see that happen. The staff were great — truly devoted to helping and making sure you have an amazing time. Their professionalism was excellent, particularly those playing the characters like Frankenstein, the Bride, and the Invisible Man.

I had an amazing experience at Epic Universe. I've seen a lot of complaints about wait times being incredibly high, but for the quality of the experience a little waiting is worth it. I know of people who went, without express passes, who basically rode everything in the park. As for my experience, I had a blast. I visited the park for two days, one with and one without express pass. Highlights included Hiccup's Wing Gliders coaster, Monsters Unchained: The Frankenstein Experiment, The Untamable Dragon, Harry Potter and the Battle at the Ministry, and Pizza Moon. However, that's not to say there weren't bumps along the duration of the trip. I actually felt terribly ill on my first day at Epic, the day which we had planned to use our express passes. I wasn't able to ride anything that day, only being able to see both of the shows the park currently offers before leaving around about four. Thats not to say that was necessarily a problem with the park, in fact, this situation also leads me to another one of my praises for Epic, customer support. Once we explained the situation to customer support, they offered to move our express passes to the second day of our trip, seeing as we weren't going to go on any rides that day. In terms of ways Universal could improve this park, I like many people would recommend adding shade, greater capacity, and faster ride operations.

Epic Universe is a Universal Theme Park, and the decor is a top attraction for folks as you walk into the park and are amazed at the little points surrounding what is the basic theme park ride set - the portals here take you to the Isle of Berk (How to Train Your Dragon), Wizarding World of Harry Potter (Ministry of Magic, Paris flair), Super Nintendo World (very cool entry up a green tube into a crazy colored world), Dark Universe (no seeming connection but a story about monsters), and the Celestial Park in the middle. First the good things - - awesome themes - onsite hotel and also early entry for premium property guests - starting 2026, included in multi-park or multi-park unlimited passes - the mac & cheese bread cones in Berk are awesome at Hooligan's Grog & Gruel - Stardust Racers is even better at night... green or yellow track - great butterbeer (frozen!) in HP world - fun minigames you can do in the Nintendo world with the Mario watch (you have to buy this) - some single rider lines While the decor is top-notch, the park suffers from a number of challenges - - rides break down, get stuck and just don't always work, building lines in a park that really has only 10 rides and a few shows... the number of people allowed in to the ride ratio meant waits over 180-200-240min sometimes... not great - express pass or nothing problem - they let all the express pass people on first on the rides, which backs up the normal standby queues to insane levels...they need to do a 8/2 ratio or something better to keep the regular line moving. if you're there only once, you can get an express pass to do it all, because otherwise it'd take multiple days during peak seasons (off peak I heard is better, but that may not be feasible for everyone) - express pass expense... this is true of all the Universal parks - tickets as or more expensive than getting into the park itself - lines at the food... similar problem, lots of people, not a lot of food options, so it gets packed... Overall, fun experience when we did get to ride if something wasn't broken and the line wasn't multiple hours long... BotMM was a bit of a let down compared to what we thought it'd be - but Stardust Racers was fantastic (thankfully not stuck/down when we were there). Note that inclement weather closes some rides so watch the weather. Parking here is better (it's own lot) compared to the other Universal parks - no cool parking deck but much closer to the park entry.

Beautiful, very picturesque, clean, new park. Unfortunately, they have some improving to do. There are only 11 rides in the entire park. Majority are for the children. There were several rides closed for the day or closing early the day we went. The lines were ridiculous as to be expected. The concept of the portals was cool. The designing and architectural presentation was phenomenal. Plenty of delicious food to eat anywhere you go. Lots of drinks and snacks everywhere as well. Don't forget the butter beer!!! Soooooooooooo much merchandising. There are no busses to take you to the entrance from anywhere in the parking lot. Prime parking is not worth the cost. Ofcourse for a lot more, valet is literally right in front of the entrance. Staff was polite and welcoming.

You can uber or lyft here the drop off and pick up is at the same spot and near the gate. Parking is not free. The park is big actually too big as time of May 2025 I think there was still construction going on so some space were left empty or closed. And it could have more shaded area the sun is brutal. Many free water fountains through out the park so bring your own bottle or get one from any food vendor shall be free. Of course plan wisely those hot rides are usually packed, I suggest go at park opening or close. I got on Harry porter at park close and line was only about 40 mins. And yes once you get in line you can stay pass park close time so don't worry. STARDUST is my favorite ride, it is a unique ride where two coaster race each other it makes you feel you are racing like in F1 really great! Highly recommend for those who like speed. And it is usually short queue it only takes me 10 mins around 4pm afternoon. Mario section is by far the greatest, fun section of the whole park and be sure to purchase the band (not cheap I think 50 usd) and use universal app to gather coins, badge and a HIDDEN RIDE! once you pass those small games in the mario section.

I recently visited Epic Universe and after coming to this park for the 5th time since its opening, it’s safe to say it’s one of the best new theme parks in the country! Its immersive atmosphere really makes you feel like your visiting the real life settings on the world your visiting. I highly recommend going to Dark Universe first; Monsters unchained is the best dark ride ever made, it makes Forbidden Journey look ancient! The visuals and ride queue are stunning and less repetitive than expected, once your in the ride itself, the animatronics are out of this world, they move realistically and smoothly and make those like the dinosaurs from River Adventure a joke. However, out of all the rides in this park, celestial park and stardust racers don’t get enough love, it’s a beautiful place to walk around and take scenic pictures, I do think however, stardust racers is slower than velocicoaster, it’s more like dueling dragons. The only world that didn’t grab much attention was the new Harry Potter world, the ride queue is the best there is but the ride itself is way too short. Speaking of short, the only downside from this park is how short the rides are compared to the ticket prices you pay to visit on top of parking. The werewolf coaster and donkey con are fun but should be longer, it’s a shame these rides always have 30+ wait times and only last less than a minute. I don’t think express is worth it unless you plan on riding more than once on the same attraction. Honestly, this park is a win regardless, as a passholder I’m excited when universal finally adds epic to the passes, I think it’s best to visit epic when it’s bundled with IOA and USF, you get the best price and it’s actually more affordable than when visiting just the single park only. Overall, this park is mind blowing but not 10/10. It needs improvements like more attractions and longer rides but as a new park I’m not surprise these aren’t present. Universal is smart to include these changes later to increase ticket sales and guest capacity considering since the parking lot is the size of 5 football fields.

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