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I want my refund I have sent this tire back and my refund has still not been processed Order # 114-5560287-4423409

I bought 4 Kumho Road Venture AT52 235/65R17 tires on a great sale from 4 Wheel Online...they shipped the tires so quickly and I received them in half the time estimated at check out, they were supposed to be delivered by Friday and they were delivered on Wednesday! the tires are great quality and very low road noise compared to what I was driving on currently (BF Goodrich)...the ride is nice and smooth...such a great experience with this seller, I will definitely give them my business again in future!

On August 12, 2025, I mistakenly placed an order with 4 Wheel Online and canceled it within 10 minutes. Despite this, the seller shipped the item anyway. When I contacted them, they insisted on deducting $67.30 from my refund of $169.43 for return shipping, even though the cancellation was submitted before shipment. To make matters worse, the customer service I received was rude and condescending. Instead of addressing the problem, their responses were dismissive, including remarks like “Have a day!” and “No worries! Have a great day!” while ignoring the fact that I had canceled in time. The tone made it clear they were not interested in resolving the issue fairly. Amazon’s A-to-Z Guarantee ultimately resolved the matter, but it should not fall on Amazon to cover for a seller who refuses to honor cancellations. After further research, I discovered many other customers have experienced the same issues with this company — unfair shipping charges, refusal to honor cancellations, and poor customer service. This is not an isolated incident; it’s a pattern of unfair business practices. Consumers should be cautious before doing business with 4 Wheel Online. Based on my experience and the documented complaints of others, I strongly recommend avoiding this seller.

Terrible Support on Amazon, and quality control issues with their products. They will flat out ignore you.

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They are extremely slow to refund your money. I ordered a wheel on 11/23, and someone called me on 11/24 to tell me that the wheel was out of stock at the manufacturer, so the order would be canceled. It is now 12/9 and I still haven't received a refund, so I emailed them. The response was that the upon verification that the order was canceled, the refund would be processed, but would take 3-4 days to be processed through my card. It sounds like someone on their end screwed up, never canceled the order, and now it will take 3 weeks to get a refund.