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Extremely disappointed. Ongoing billing without service being provided. I’m documenting this publicly because repeated private attempts to resolve the issue have gone nowhere. After onboarding, communication dropped off completely. My assigned account manager left the company without notice. No replacement was assigned. No proactive outreach occurred. I had to initiate contact myself just to find out what happened. More importantly, the service itself has not been delivered: Hibu does not have access to my website. Hibu does not have access to my Google Business Profile. No one has requested access or performed work. No updates, optimizations, reporting, or strategy discussions have taken place. Despite this, billing continues. During this period of inactivity and lack of account management, my rankings declined. When I requested cancellation due to lack of service, the only response was a generic reference to the contract. That ignores the core issue: a contract requires performance on both sides. Billing without providing the service is not honoring the agreement. Without access to the required accounts, no campaign work, optimization, reporting, or management can occur. My assigned rep left, there was no continuity, and no one has been managing delivery. This is a material failure to perform. I am requesting a clean separation, an end to billing, and written confirmation that my accounts and listings are released. If this is resolved promptly, I am willing to update or remove this review to reflect the outcome. If not, I will continue to document this experience accurately so others can make an informed decision.

RevLocal was purchased by Hibu in late 2024. Not sure whether RevLocal remains as a separate company. While with them the results were mediocre (increased my reviews from about 20 to above 50, but my search ranking was significantly diminished). I opted not to renew my contract beginning in January 2025, but was billed for 2 months anyway. I fought the charge with my credit card issuer, Huntington, but for reasons I won't get into here, Huntington did not reverse the charge. My review of Huntington, my bank for nearly 20 years, will come next. If you are looking for help with your search rankings or reviews, keep looking. There are better options that cost a fraction of what RevLocal charges. Or Hibu.

After spending several thousand dollars with this company, all I got was a few 1 star reviews, my Google listing dropped in the search engine, and some pictures uploaded to the Google page. Now that I'm canceling my account they will not turn over the microsite that I PAID them to build. All I get is the domain name which is my Instagrams business name anyways. You're better off getting zappy cards for your business, upload your own images and use Google ads plus. Every dollar I gave this company would have been more effective if I flushed it down the toilet.

I have been using RevLocal for my business for several months now and I am beyond impressed. Their team of experts have helped me increase my online presence and gain more customers. I highly recommend RevLocal to any business looking to improve their online marketing strategy.

I have been working with RevLocal for over a year now and I couldn't be happier with the results. Their team is proactive, responsive, and has helped me drive more traffic to my website. I have seen a significant increase in leads and sales since partnering with RevLocal. I highly recommend their services to any business looking to improve their online presence.

Rev Local has been great to work with. They redesigned our company website and make adjustments to it as we need it. They are also actively working our survey program with our clients. Currently a 4 out of 5 because we did try a marketing strategy with them that didnt pan out to lead generation like we had hoped over a several month span. Hope to reengage in that sometime this year to see if we can get any traction with it.

RevLocal has been instrumental in helping my business grow. Their team is knowledgeable and always available to answer any questions or concerns. I have seen a significant increase in website traffic and leads since working with them. I highly recommend RevLocal to any business looking to improve their online presence.

Great company, really helping to build recognition for my small business! I currently am doing the local search and review marketing, which are both crucial! I really enjoy working with my strategist Jessica. We meet monthly to stay on track with is great, she always has great ideas that I implement frequently, and overall she just goes above and beyond to help me build my business. I can tell she truly cares which is a great touch :)

I have been using RevLocal for a few months now and I am extremely happy with their services. The team is professional, responsive, and has helped me increase my online visibility. I have already seen a positive impact on my business since working with RevLocal. I highly recommend them to any business looking to boost their online marketing efforts.

I have been working with RevLocal since May and I have been thoroughly impressed with the service that I have received! Stephanie has been extremely responsive and explained every nuance of their marketing structure. Dave has been great in explaining the importance of building my brand and I have already seeing the fruit of my connect with RevLocal. I highly recommend using RevLocal if you own a business that you want to see get to the next level.

Having RevLocal manage our online marketing needs is one of the best decisions I've made as a new business owner. They know what they are doing, and they do it well. They are very responsive, proactive and really look after our business. The monthly calls are a great way to keep on track of what we are working on monthly basis. I highly recommend RevLocal to those very busy business owners that either don't have the time, or don't know how to manage their online marketing.

RevLocal has been an amazing partner for my business. Their team of experts has helped me develop a strong online presence and attract more customers. I have seen a substantial increase in website traffic and leads since working with RevLocal. I highly recommend them to any business looking to improve their online marketing strategy.