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(5) stars
Dr. Michael DeVries quite literally saved my life. On January 4, I was rushed to Toledo Hospital by ambulance in critical condition. At just 23 years old, I had no idea I was in septic shock and rapidly deteriorating. Severe fluid buildup in my lower left quadrant caused extensive tissue damage, toxin release, and ultimately shock with organ failure. After a CT scan revealed complete compromise of my lower left quadrant, I met Dr. DeVries. He acted decisively and with exceptional skill, removing the damaged tissue and performing an ileostomy that ultimately saved my life. His calm, confidence, and expertise during one of the most terrifying moments of my life made an immeasurable difference—not just medically, but emotionally. I also want to give special recognition to Dr. Robert Cotterman, who took up my case and played a critical role in my care and recovery. His leadership, commitment, and collaboration with Dr. DeVries ensured I received the highest level of treatment during a truly life-threatening situation. I spent approximately three and a half weeks in the ICU and step-down care in Gen 2 Acute, and I am forever grateful to this entire team. The Gen 2 Acute nurses, care manager, physical therapist, and occupational therapist were phenomenal—compassionate, attentive, and truly dedicated to patient care. Because of Dr. DeVries, Dr. Cotterman, and the outstanding Gen 2 Acute team, I am alive and healing today. I will never forget what they did for me. Thank you for giving me a second chance at life. |
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(1) stars
Long story short, I went in for a surgery. The surgery was terminated because while trendelenberg, my oxygen levels dropped. My doctor requested I get a bunch of other procedures done to "clear" me to redo this surgery- chest xray, pulmonary visits, AND a bronchoscopy which I had to get put under for as well. (ALL CLEAR) During that procedure, they also tilted me back and nothing happened. They did not find any defects nor did I have any breathing or intubation issues, with this procedure OR any of those ive had in the past. This was an anesthesia or intubation mishap to begin with. Promedica STILL received payment from my insurance for this surgery AND will now get paid again when I have to redo it - meeting ANOTHER deductible (if my insurance will authorize another). They are still holding me responsible for a very large portion still. Ive spoken with billing, anesthesia, surgery, and the compliance department. I've missed work (so has my husband), we've both had to close our businesses for all of these appointments and recovery, I have 6 holes in my stomach as a result, and no answers. My next step is BBB. After that will be a lawyer. |
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(5) stars
I had a procedure today in IR ( Floor 1H) and my experience was nothing less than incredible. From check in, all the way up until I left. Larry ( I believe that was his name) and his colleagues including the IR cracked jokes in the actual procedure room and made me feel at ease. My pain was well managed and they took my care seriously and with compassion. April and Pam were considerate, kind and supportive which I appreciated. |
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(5) stars
I can’t emphasize enough how awesome the nurses were Thursday (11/13) while my son was in outpatient surgery for a colonoscopy with Dr. Horton at 11am. They offered insights into his symptoms & were exceptional in sharing their expertise & knowledge. They conducted their duties with efficiency, care & compassion. I hope their names will be available through my chart documentation so we can commend them for their work to administration. Cathy Raymond |
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(5) stars
My boyfriend came to the Toledo Hospital last night and He had the most awesome nurse, his name was Ryan (he was in building C first). Now my boyfriend is in I.C.U. A. I'm writing this now, because I'm not sure how things will turn out. The employees are very efficient and really nice people. It's very clean and as comfortable as they could make it. Thank you Promedica Toledo Hospital. |
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(5) stars
I could never say enough great things. The labor and delivery unit is especially phenomenal. I had my daughter 10/12/2025 and from the moment I arrived every single nurse, midwife, and really any employee of the hospital was hands down amazing. Brittany was my first nurse who took care of me through day shift. I was having trouble with my blood pressure dropping terribly from my epidural and she was right on top of it. What typically would have been a super scary experience, she made so comforting knowing I was in great hands. My evening shift nurse was Jessica/Jess… not only was she super personable and friendly… she was knowledgeable. I had been laboring all day and once she arrived for her shift, she switched my position I was sitting in and I had my daughter in my hands not even 30 minutes later! I had 2-3 other great nurses throughout my stay. As well as the nurses who would come in to check on my baby.. every single one of them was just an all around amazing human being. Thank you for all you do! |
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(4) stars
I have used Promedica.org to schedule appointments and communicate with my doctors. The website is user-friendly and the staff are always helpful. I would give them 4 stars for their excellent service. |
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(5) stars
Promedica.org is a valuable resource for finding medical providers and services in my community. The website is informative and easy to use. I would give them 5 stars for their excellent customer service. |
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(3) stars
While I appreciate the convenience of using Promedica.org to find healthcare providers, I have had some difficulty navigating the website at times. Overall, I would rate them 3 stars for their services. |
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(5) stars
Promedica.org is my go-to for finding top-notch medical care in my area. The website is easy to navigate and filled with helpful information. I highly recommend using Promedica for your healthcare needs. |
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(4) stars
I recently had a great experience using Promedica.org to find a specialist in my area. The website was easy to use and I was able to schedule an appointment quickly. I would rate them 4 stars for their convenience. |
2-20 thru 2-22-26. My daughter was taken by ambulance to ER. She was in the hallway in ER for hours. Eventually she was moved to Observation and had surgery. The nursing staff/CNA/kitchen staff were incredible people. Very nice and caring. The housekeeping was nonexistent. Just gross. I had to empty the trash that stunk and had commode waste in it. It was almost full when I did. Also fruit flies in the room. Floor was gross. Food crumbs on the floor. Not once did anyone from housekeeping come in this room. Disgusting and disgraceful for a hospital. That's how staph and strep will run rampant through a place like this.