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Very happy with 12 x 16 pergola. It is solid and has good instructions. There was a problem with the canopy straps tearing, but Tammi at Paragon was awesome and sent a replacement canopy at once.

Paragon customer service has been amazing. They were quick to respond to my issue and replaced a part for my pergola with no problem. We have been very happy with the pergola we bought almost five years ago. Still holding up strong. I would strongly recommend their products.

Their Customer Service is top notch. Tammi Pavlick was very friendly with my situation, missing a particular part assembly. I was able to get my missing part, surprisingly, very fast less than a week. Regarding my initial call, the person on the other side was excellent as well. I definitely recommend their products.

After nearly 4 years we had a panel warp. I called and Tammi immediately gave me steps to follow to get a replacement panel. I'd purchased at Costco and they were able to locate my proof of purchase. With that an a photo of warped panel, I got an immediate response. New panel on the way. Customer service was awesome and easy to get ahold of! We love our gazebo!

We love our pergola and enjoy it all year. However a big storm caused a tree to fall across the pergola and onto our house. Amazingly the pergola held up well with only 3 top struts damaged. I called Paragon and talked to Tammi. She was incredible, helping get the right parts in the right size and color. She saved the day since we were afraid we would be told that we had to buy an entire new pergola. This kind of customer service is a good reason people should buy from Paragon!

I have been using Paragon United for my business for years and have always been impressed with their professional and efficient service. Their team is always available to answer any questions and provide support. 5 stars!

I recently used Paragon United for a project and was incredibly impressed with their attention to detail and commitment to delivering high-quality results. I would highly recommend them to anyone looking for reliable and trustworthy service. 5 stars!

Paragon United has been a valuable partner for my company, helping us navigate complex challenges and find solutions that work for our business. Their expertise and dedication make them stand out in the industry. 5 stars!

I have had a great experience working with Paragon United. Their team is knowledgeable, responsive, and always willing to go the extra mile to ensure customer satisfaction. I highly recommend their services. 5 stars!

Paragon United's personalized approach and commitment to excellence set them apart from other companies. Their team has been a pleasure to work with, and I look forward to continuing our partnership in the future. 5 stars!