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I would not recommend anyone use this software. We transitioned over from another provider and it has been a complete nightmare. 6 months into the project and we have sent one email and no text messages. They like to send you in circles from person to person when calling a direct line. Save you and your company time and money by finding a more suitable provider. I once again spent over an hour on the phone today with your team and nothing was resolved. No call was received and nothing has been resolved. 2 weeks after email was sent.

I wanted to cancel my subscription the day it was renewed. They would not credit the monthly amount back and their policy is that you have to call to cancel instead of making it easy via an electronic option. So buyer beware.

Title: CONFIRMED SCAM: $1,100 Stolen. They Admit Keeping Money After They Banned My Account. Rating: ★☆☆☆☆ (1 Star) Review: I am out $1,100 because Constant Contact operates a deliberate scam: take your annual fee, ban your account on a false pretext, and then robotically quote their fine print to keep your money. Here is the undeniable proof of their predatory model: The Hidden Annual Trap: They charge the entire year's fee ($1,100) upfront, labeling it a "non-refundable credit." This critical term is buried in fine print, not disclosed at signup. The Fabricated "Compliance" Pretext: They suspended my account for a "high spam complaint rate." This is a lie. My rate was 0.029% (2/7000+ emails), which is three times better than the industry and their own 0.1% standard. They invented a reason to cut off my access. The Robotic Shakedown & Their Damning Email: After I called three times, their Billing Department sent the email below. Please read their own words carefully. They state: "We are unable to authorize a refund... as Constant Contact has a no refund policy." They quote sections 8.4 (Payment) and 12.2 (Termination) about "no refunds for any pre-paid Fees." The Catch-22 They Admit To: Their email conclusively proves the scam. They are using the "no refunds" clause from the Termination section (which assumes the customer stops using the service) to justify keeping money after they, the company, terminated my ability to use it via a bogus suspension. They breached the contract by denying service, then cite the contract's termination clause to deny a refund. This is fraud. Summary of Their Bad-Faith Scam: Deceptive Sign-Up: Obscuring the "non-refundable" annual trap. Pretextual Suspension: Banning an account for excellent performance (0.029% complaint rate). Contractual Fraud: Citing the customer termination policy after they functionally terminated the service, refusing to make the customer whole. Their final position: "We have your $1,100. We have banned you from our service. We will keep all your money. See our policy." DO NOT GIVE THIS COMPANY YOUR MONEY. Their business model is to collect non-refundable annual payments and then find ways to forfeit them while providing no service. I am filing complaints with the BBB, my state's Attorney General, and my credit card company. Choose any other reputable provider. Constant Contact is a financial predator, and this email is the proof.

After I missed cancelling before renewing last year, I called and with their help downsized my contacts to pay less. They "lost the phone call and notes" and now as we near the renew date and I called to make sure it was cancelled, found out I've been charged for 5000 contacts when I've actually had 0 for the past year and my account has sat dormant. How convenient for them that they get to keep my money bc they "lost" my communication.

DO NOT USE THIS COMPANY. they are borderline fraudulent. They tripled the price of my subscription without any notification. No wonder they are rated so low! I sent a complaint to the better business bureau for malpractice. Definetively lack of pricing transparency, not sure if it's even legal to operate they way they do. For a company that's supposed to help small businesses, they are completly the opposite sneaking in fees without letting the client know. Unacceptable!!!!!

My husband was hospitalized in the ICU for over a month in early May due to a major medical emergency. During this time, he was obviously unable to manage subscriptions or contact vendors. Despite being given documentation about his hospitalization, Constant Contact has refused to issue a refund for the months charged while he was incapacitated. Their Billing team told us they were “evaluating” the request back in May. Since then, we’ve followed up repeatedly — on September 8, September 24, October 7, October 27, and December 6. As of today, we still have no clear answer and no refund. The message is pretty clear: they’re happy to keep charging a card, even when a customer is in the ICU and can’t reasonably cancel. The lack of empathy, transparency, and follow-through from Billing and Customer Support has been extremely disappointing. Based on our experience, I would strongly recommend looking elsewhere for email marketing. At minimum, go in knowing that if you ever face a serious health crisis, you may be on your own. Shame on Constant Contact. #BloodSuckers

BEWARE..I signed up for a trial. The trial is very limited in testing out their service. Certain functions do not even work like selecting all contacts. Despite the polite rep I am encountering a potential bait and switch. They charged me 4 times what I was quoted. They offered a refund, but it took many emails and phone calls to get it resolved.

Recently, my experience using Constant Contact has been awful. One of their recent updates has somehow removed the ‘express consent’ status of most of my contacts. Because those contacts had their ‘express consent’ status removed without us realizing, they were sent a double opt-in email, which automatically changes their status to ‘Awaiting Confirmation’. As you are not able to send emails to contacts with the ‘Awaiting Confirmation’ status, this effectively made it so that we lost the majority of our contact list that we’ve taken years to build. As this started with their own update removing the ‘express consent’ status of my contacts, I reached out to support to explain the situation and hopefully get the contacts status reverted back to ‘express consent’. Going back and forth with the customer support rep, they let me know that this has happened to others as well and I wasn’t the only one. They said there is nothing they can do at their level, but they will escalate it to their ‘Tier 2’ support team. The next day I received an email from their Tier 2 support team saying they are unable to help me due to compliant issues, which doesn’t make any sense, and felt as though they didn’t really try to understand my situation. So I decided to close my account, which they make you call the support number to do, and to my surprise I was told they will not refund the remaining balance that I have in my account! Do not use Constant Contact, they do not care about their clients. I switched the MailChimp, and it's less expensive and my experience with them so far has been way better.

Constant Contact has been a reliable tool for our marketing efforts. The ease of use and drag-and-drop feature makes creating emails quick and efficient. The only downside is the limited integration options with other platforms.

Constant Contact has helped us reach our customers through email campaigns, but we have experienced some glitches and slow loading times. The customer service is responsive, but the platform could use some improvements in terms of functionality.

Rating: 4 stars

Constant Contact has been a valuable tool for our business, allowing us to reach our customers effectively. The platform is user-friendly and the reporting features have provided valuable insights. However, we have experienced occasional delays in sending out emails.

Constant Contact is a fantastic email marketing platform. The ease of use, wide range of templates, and detailed analytics have helped us increase engagement with our subscribers. The customer support team is also very helpful and responsive.

Constant Contact has made sending out emails to my customers easy and stress-free. The customizable templates are great and the reporting features are very helpful. I highly recommend Constant Contact for any business looking to improve their email marketing.

Rating: 4 stars

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Rating: 5 stars