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I purchased a Roland TrueVIS VG3-640 printer through Pacific Office Automation in November 2025 for my print shop in Fountain Hills, Arizona. As a print shop owner running production equipment daily, reliable training and service support are extremely important. Based on my experience since the purchase, the post-sale support has been very disappointing. The printer arrived with faulty printheads and dampers, which had to be replaced shortly after installation. While those parts were eventually swapped out, it was not the start I expected when purchasing a brand-new production printer. In light of these issues occurring immediately after installation, I requested in writing that the machine be replaced or the purchase refunded. That request was declined, and the approach taken was to replace the defective parts. During those discussions, it was also communicated to me that if I did not agree with that approach, the matter could be sent to their legal department for review, which I was told could take months to resolve. The training provided after installation was also very minimal. It was outsourced to a third-party technician who was polite and clearly trying to help, but the session mostly covered basic control panel functions rather than practical operational instruction for running the printer in a production environment. For a printer of this size and complexity, I expected hands-on training covering workflow, maintenance, troubleshooting, media setup, and daily operating best practices. That level of training was not provided, and we paid $1,400 for that “training.” After installation, the sales representative who handled the deal was no longer available, and communication largely stopped. The most concerning issue came later when I contacted the company for assistance due to an error code and was informed that Pacific Office Automation does not service or support the Roland printers they sell. As a result, I was directed to submit support requests directly to Roland and wait for responses—some of which take days, and some never come—while trying to operate a working print shop. This information was communicated to me directly when I contacted the company for support. In my experience, when purchasing professional production equipment through a dealer, most business owners expect some level of ongoing service or support after the sale. That expectation was not met in this case. Because equipment like this is critical to operating a production print business, I expected a dealer relationship that included proper training and support. If Pacific Office Automation sells wide-format printers like the Roland VG3-640, customers should clearly confirm before purchase what service and support will actually be provided after installation. This was not disclosed during the sales process. I have since located another service provider who supports the printer, but the experience with the sales process, training, and post-sale support from Pacific Office Automation has been frustrating, to say the least. Based on my experience since purchasing the printer in November 2025, I would strongly encourage other business owners to confirm exactly who will provide service, training, and ongoing support before purchasing equipment through this company. Buyer beware.

In the name of transparency I want to state that I've never utilize this company. But I did just see A company car driving like an absolute jerk, honking his horn excessively, Tailgating, speeding… The whole 9 yards of road rage

A very unsatisfactory customer service company. They are only interested in selling and overcharging for their services. My company purchased equipment from them and they installed the equipment. Making sure that the printers were on the automatic setting for color or black and white. What their printers do is register the copy in color and then you are charged for a color copy not a black and white copy. When I researched the error and brought the error to their attention they refused to reimburse us for their error in set up. Causing a substantial financial distress on our company.

We've had an outstanding experience with Pacific Office Automation, particularly with the service provided by their technician, Francisco. He went above and beyond our expectations. Francisco conducted a truly comprehensive job on our company's computers, addressing every issue with remarkable attention to detail. His expertise and dedication were evident throughout the process, and we are incredibly grateful for his hard work. We highly recommend Francisco and Pacific Office Automation for anyone in need of top-tier IT support.

This had to be the easiest company to have worked with, thanks to Connor!! We had our annual meeting at the Phoenix Convention Center and we needed to rent a copier and boy oh boy did I hit the jackpot working with Connor, this company knows how to get the job done! I didn't have to give much on instruction's, they are familiar with the center and I didn't have to worry that they would be lost in the PCC. The copier worked perfectly (as they came back to help with the set up and gave us great service with a smile! When we go back to Phoenix Connor will be my first call. We are going to be leasing our copier in Chicago from Pacific Office. Thank you for all your help and support. :)

I’ve been working with Pacific Automation for a while now, and I can’t recommend them enough. I recently purchased a Canon imagePROGRAF PRO-6600 printer from them, and the entire experience was flawless. The printer was delivered exactly as promised, and they even provided complimentary training, which was incredibly helpful. Ryan Eades, the Field Sales Manager, is by far the best sales professional I’ve ever worked with. He managed every part of the process with absolute precision and care, ensuring everything went smoothly. Ryan consistently goes the extra mile for his clients, making sure all needs are met and expectations exceeded. I’m looking forward to doing more business with Pacific Automation in the future. If you’re considering working with them, don’t hesitate—they’re outstanding!

I have been a client of The Pacific Group for many years and have always been impressed with their level of service. They are always looking out for my best interests and have helped me save money on my insurance premiums. I highly recommend them to anyone in need of insurance services. 5 stars!

I had a great experience working with The Pacific Group. They helped me find the perfect insurance coverage for my home and car at a great price. Their customer service is top-notch and I will definitely continue to use them for all my insurance needs. 5 stars!

I have been a client of The Pacific Group for several years now and I couldn't be happier with their services. Their team is always friendly, knowledgeable, and responsive. I have recommended them to all my friends and family. 5 stars!

The Pacific Group is a truly professional and reliable insurance company. They were able to provide me with a tailored insurance plan that fit my needs perfectly. I am very satisfied with their services and would not hesitate to recommend them to anyone. 5 stars!

The Pacific Group is a fantastic company to work with. They provided me with excellent customer service and went above and beyond to meet all my insurance needs. I would highly recommend them to anyone looking for insurance services. 5 stars!