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First of all they don’t update when packages get delivered only when shipped. When I called customer service about my package not arriving they were no help they opened a case to ask the driver if it was delivered or not which obviously the driver is gonna say it was delivered. There was no proof of delivery. All they had to offer was me calling the police basically for no reason because that wouldn’t help me get a replacement.

Updated Review After receiving a response from this company, I feel it’s important to clarify that my experience is not unique. Anyone considering ordering from this company should read the one-star reviews carefully, because they all tell the same story. Customers consistently report: • Items that were never received • Returns that were never refunded • High-dollar items — including $1,000+ flight jackets and Bose headsets — where customers were left without the product or their money • Claims that replacement items were “shipped” with no tracking or proof ever provided In my case, nearly a month after placing my order, I am still being given excuses. It does not take weeks to ship an item or process a return. What does take time, apparently, is making excuses instead of doing the right thing and fulfilling an obligation after payment has already been taken. This company repeatedly stated that items were shipped when they clearly were not. Telling a customer something has shipped — without tracking, proof, or delivery — is misleading and unacceptable. At this point, I consider the money I lost a small price to pay for what I learned from this experience and for seeing who this company really is. I’m honestly glad I didn’t spend more money on a higher-priced item, because based on the reviews, many customers have lost far more. When you see the same complaints over and over again, that is not coincidence. Where there is smoke, there is fire. The one-star reviews reflect the real customer experience. The volume of five-star reviews does not align with those experiences and appears questionable at best. This is aviation — an industry built on trust and integrity. Unfortunately, this company has demonstrated neither. Buyers should stay away. Based on my experience and the consistent reports of others, this operation appears to function like a scam, and I strongly recommend taking your business elsewhere.

My complaint here isn't necessarily about the policies at MyPilotStore, but more about the customer service I received. I ordered a headset adapter in September, used my default shipping address, and it got to my house with no problem. I ordered another one this December and somehow didn't notice that the system somehow defaulted to an old address. I noticed this when I got the email from them that they were preparing to ship the adapter. I immediately contacted them, and they said that they couldn't change the address with USPS. I emailed back saying that "it shows that USPS doesn't even have possession of the package yet, is there any way it can be stopped, and if not, how did this happen? How did my old address become the default? I know it's on me to double check, 100%. But why would my new address be the default once and then a few months later switch back to the old address? Just trying to figure out how this happened." I received a call from a rep named Ethan. His attitude was demeaning and arrogant. There was no "I'm sorry that this happened, let me see what we can do." It was "this is 100% your fault and we won't help you, too bad." Just generally poor customer service. The icing on the cake was when I told him that I was going to try to reach out and have the people at that address do a return-to-sender, he said that they would incur a bill for that and charge it back to me, and that I should try to get in touch with them to pick it up since it was in the same city. I told him that this was likely not an option, and he snickered and said something like well that's your problem. Overall, I get it. My bad for not double checking. But has customer service really become this? Consumers do not owe it to any company to give them patronage. The same adapters that I need are available elsewhere, at a lower price, and I'll be going there from now on.

Valuable personal phone support for this order. A substitute for an out-of-stock jacket was difficult for a grandma to choose without some guidance. Generously with their time, two different service staff members handled that pleasantly and efficiently.

I received an email from them with their Black Friday deals showing $100 off David Clark headsets and a link to the pictured DC One-X that I wanted to purchase. When I followed the link there was no discount. I called and was told that the item shown in the ad was not a part of the discount. Their ad is misleading and what I would consider a "bait & switch". I will no longer do business with this company.

While trying to buy a flight sim bundle I found a lower price for the exact same bundle. Their bundle advertised for $949.95 and a competitor advertised the same bundle for $819.94. I called them to see if they would price match plus an additional 10% as advertised on their home page. They said the best they could do was $30 off which came out to be still $100 more than the competitor that I went with. I told them their website wasn't accurate and if they are not going to price match that they need to quit advertising they will on their website not to mention the additional 10% off the price match. This is deceiving making their consumers think they have the best price when you can find the exact same items much cheaper elsewhere.

PilotStores offers excellent quality shirts and provides outstanding customer service. I highly recommend that all airlines across Africa consider working with PilotStores for their exceptional service and professionalism. Special thanks to Angie and Rei for their dedication and eloquent support — they truly represent the company’s commitment to excellence.

I ordered a headset and intercom from MyPilotStore on September 15. When my order didn't arrive as advised I attempted to call and email them. I never received a single call or email in response. Without any explanation why my order was delayed I received notification on October 10 that my order had finally been shipped and would arrive five days later. Will never use this store again!

I have been using mypilotmedia.com for all my advertising needs and they never disappoint. Their team is professional and always delivers high-quality results. I highly recommend them and give them 5 stars!

I love my experience with mypilotmedia.com. The website is user-friendly, the content is engaging, and the customer service is top-notch. I give them 5 stars!

Mypilotmedia.com has been a game-changer for my business. Their digital marketing services have helped me attract new customers and increase my revenue. I am extremely happy with their services and give them 5 stars.

Mypilotmedia.com has helped me reach a wider audience and increase my online presence. Their advertising strategies are effective and their team is knowledgeable. 5 stars all the way!

I have had a great experience working with mypilotmedia.com. They listen to my needs and provide solutions that have helped grow my business. I am very satisfied and give them 5 stars.